Employability Skills Definitions

Customer service- the act of taking care of the customer’s needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer’s requirements are met.

Personal Presentation- general appearance, body language, gestures and other non-verbal messages. Being aware of positive and negative non-verbal signals way people perceive the individual.

Critical Thinking/Problem solving—Exercise sound reasoning and analytical thinking; use knowledge, facts, and data to solve workplace problems.

Oral Communications—Articulate thoughts, ideas clearly and effectively; have public speaking skills.

Written Communications—write memos, letters and simple reports clearly and effectively.

Teamwork/Collaboration—Build collaborative relationships with colleagues and customers; be able to identify and respect roles, work with diverse teams, negotiate and manage conflicts.

Diversity—Learn from and work collaboratively with individuals representing diverse cultures, races, ages, gender, religions, lifestyles, and viewpoints.

Information Technology Application—Select and use appropriate technology to accomplish a given task, apply computing skills to problem-solving.

Leadership—Leverage the strengths of others to achieve common goals; use interpersonal skills to coach and develop others.

Creativity/Innovation—Demonstrate originality and inventiveness in work; communicate new ideas to others; integrate knowledge across different disciplines.

Lifelong Learning/Self Direction—Be able to continuously acquire new knowledge and skills; monitor one’s own learning needs; be able to receive feedback and learn from one’s mistakes.

Professionalism/Work Ethic—Demonstrate personal accountability, effective work habits, e.g., punctuality, working productively with others, and time and workload management.

Ethics/Social Responsibility—Demonstrate integrity and ethical behaviour; act responsibly with the interests of the larger community in mind